Get in Touch With Us
We are always glad to hear from the people who read our pages. Whether you have spotted something that looks out of date, want to ask a question about an article, or simply have a thought to share, this page explains the easiest way to reach us and what to expect once you do.
How to Contact Us
The best way to reach our team is by email. Please write to us at info@nfgmltd.co.uk and a member of the team will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person.
To help us reply quickly and accurately, it is useful if your message includes:
- A short subject line that sums up what you are writing about
- The web address of the page you are referring to, if it relates to a specific article
- A clear description of your question, correction or suggestion
- Any screenshots or details that might help us understand the issue
What You Can Write to Us About
People get in touch for all sorts of reasons. Some of the most common include:
- Corrections: if you believe a fact, figure or detail on our site is wrong or has changed, we want to know so we can check and update it.
- General questions: if something in an article is unclear, we are happy to explain it in plainer terms.
- Feedback: tell us what you find helpful and what could be better. Your views shape how we improve our pages.
- Partnership or media enquiries: please mention this in your subject line so your message reaches the right person.
When to Expect a Reply
We aim to answer all messages within two to three working days. During busy periods or public holidays it may take a little longer, but we will always do our best to respond. If your message concerns an error on the site, we will let you know once it has been reviewed.
A Few Things to Keep in Mind
We are an information website, which means we cannot handle account issues, payments or disputes with any third party. If you need help with a personal account elsewhere, please contact that provider directly. We also cannot give personal financial or legal advice.
Before writing, you may find it helpful to read our Terms of Use, which explain how our content should be used. If you would like to know how we handle any personal details you send us by email, please see our Privacy Policy. We only use your information to reply to your message and never sell it to anyone.
Thank you for taking the time to reach out. We look forward to hearing from you.